Bryson Computers

Case Study

 

Disaster Side-Stepped With
Bryson Computers Expertise
Business Now Prepared for Inevitable Computer Glitch

Challenge  To effectively maintain, manage and backup small business computer systems.

Solution     Bryson Computers ushers in new hardware, software, managed support, and remote backup.

Result        Company officials no longer have to worry about what might go wrong.

It’s been said that there are two types of computer users. Those who have lost data contained on their hard drive, and those that will. 

 

Western Steel Erectors had been fortunate – until they weren’t. On the Friday before Monday’s payroll deadline, a hard drive crashed. That’s when an emergency call was made to Bryson Computers.

 

“This was a problem we needed to have taken care of immediately,” said Mike Sutton, senior project manager.
“We absolutely had to recover the information from the hard drive.”

 

Quick Action Required

Mr. Sutton called Bryson Computers after  repeatedly attempting to get his server to start with the same dismaying results each time. Owner Terry Bryson made an on-site visit only to find that the disk was too corrupted to recover the information.

Western Steel Erectors – known for building high-rise buildings in the western US maintains eight workstations for its staff. The company uses its computer system for general business applications, accounting, cost analysis and construction plans.

 

Problems continued after Mr. Bryson attempted to restore the hard drive back at his office.

 

“I found that several backup disks I’d been given by Western Steel Erectors were incomplete,” he said. “This is very common at small
businesses, where people think their backup is complete but they don’t know because they’ve never used it.”

 

After pulling bits and pieces from several of the backup disks, Bryson was able to recover the majority of the current data.

 

A Familiar Tale

Mr. Sutton’s scenario is all too common at smaller businesses. In addition to overseeing the operations of most major projects, he was also charged with serving as a quasi computer system administrator.

 

“Western Steel Erectors had always tried to save a little money,” said Sutton, referring to his additional responsibility.
“And when we had called computer techs in the past they didn’t always know what they were doing.”

 

Quite the opposite proved true with Bryson Computers. After meeting with Mr. Sutton on Sunday to set up two temporary workstations so
payroll could be processed, the they began to look at ways to avoid a repeat of data loss.

 

After a thorough examination of Western Steel Erectors’ existing infrastructure, Mr. Bryson noted that the 7-year-old hardware was inadequate to
run a newer version of Windows. Without upgrading the software, the company would be unable to reduce spamming. Management of the old
system was difficult and confusing. It was also decided that the backup needed to be brought up to date.

 

A New, Managed System

Western Steel Erectors’ updated system includes:

A custom-built server with dual Xeon processors, 4 Gbytes of RAM, mirrored 500 Gbyte hard drives for redundancy, and the Microsoft Small Business Server 2003 Suite.

Cloudmark spam filter.

AVG antivirus.

A full-system backup on an external hard drive. The server monitors the backup and sends Sutton a report if there are any problems.

To compliment the onsite backup, datashoot.com remote backup is employed.

“Now, if they have a problem with theft, flood or fire we can download the data to a new
server and have them up and running in no time,” Bryson said.

 

After flirting with disaster, Mr. Sutton has turned the management of his system over to Bryson Computers. “Terry knows what we need better than we do,” he said. “Even though I’ve always held it close, it makes me comfortable not to worry anymore about our computer system.”

 

About Bryson Computers

Bryson Computers is geared toward the needs of small businesses. Our team of professionals can provide computers, hardware, software, support services, online backup, web hosting, Internet access and more.

 

For more information:    Phone: 866-486-6111    www.brysonnet.com    sales@brysonnet.com

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